Do you enjoy helping customers and solving technical issues?
Would you like to build your career supporting business digital solutions for industrial companies and distributors?
At AGENA3000, we are looking for a Technical Support Assistant (M/F) on a permanent contract (CDI), based in Tunis, to strengthen our France Operations team and contribute to the growth of our Group.
Join a recognized software publisher that helps strengthen relationships between industry and commerce through innovative business solutions. With operations in France, Canada, the Netherlands, Tunisia, and Romania, our Group employs nearly 220 people and serves more than 5,000 customers.
Why Join Us?
AGENA3000 (Centaurus Group) is built on strong values shared by all our employees:
Well-being – Boldness – Solidarity – Commitment (our B.A.S.E. values).
We offer a stimulating work environment where you can develop your skills and advance your career. Joining AGENA3000 means becoming part of a fast-growing company, both in France and internationally, where people are at the heart of our strategy.
Our mission: Unlock the value of data and enable its seamless exchange.
Your Responsibilities
Reporting to the Technical Deployment & Support Manager, and following an initial training period, you will be responsible for:
-
Assisting customers in using our software solutions.
-
Training end users on our applications.
-
Providing Level 1 and Level 2 technical support.
-
Managing administrative tasks related to deployed solutions.
-
Ensuring a high level of customer service by:
-
Handling customer requests through our ticketing system.
-
Diagnosing technical issues.
-
Following up on incidents through to full resolution.
-
Working closely with the Level 3 Support (R&D) team when required.
-
Providing telephone support to customers.
-
-
Creating and updating user documentation.
-
Contributing to and maintaining the knowledge base.
-
Identifying, analyzing, and reporting opportunities to improve our applications.
-
Delivering remote training sessions and webinars.
Your Profile
You hold at least a two-year higher education qualification (Associate Degree/Bachelor's level) in Computer Science or Information Technology.
Previous experience in customer or technical support is an advantage, but junior candidates are also encouraged to apply.
You are recognized for your:
-
Strong customer service orientation.
-
Attention to detail, organizational skills, and proactive attitude.
-
Excellent interpersonal and teamwork skills.
-
Analytical thinking and problem-solving abilities.
-
Strong verbal communication, writing, and training skills.
You also have:
-
A solid IT background.
-
A good understanding of business processes, particularly in the fields of commerce and logistics.
-
A professional level of English enabling you to work in an international environment.
Employment Conditions
-
Contract: Permanent (Full-time)
-
Location: Tunis (on-site), with the possibility of remote work in accordance with the company's teleworking policy.
-
Salary: Competitive and commensurate with your profile and experience.
Benefits
-
Friendly and collaborative working environment.
-
Opportunity to join a fast-growing international group.
-
Meal vouchers.
-
Health insurance and disability/life coverage.
-
Remote work allowance.
-
Performance and other bonus schemes.
-
Profit-sharing bonus.